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Sleepy's Complaint - Sleepy's customer service No Support for Defective Products - Box spring
Sleepy's Complaint

Sleepy's Complaint


Sleepy's customer service No Support for Defective Products - Box spring

I bought a box spring and frame from Sleepy's in Vails Gate, NY and less than 3 months later the thing collapsed under normal use. It is clearly defective with a bulge sticking out the bottom from a weak supporting rail. They sent out their representative who took pictures and they said the manufacturer's report showed no defect and that there was a stain on the box spring anyway so they could not exchange it. There was no stain. They are lying. The product is clearly defective and they refuse to stand behind their product. I was ripped off plain and simple. Sleepy's is a criminal organization selling inferior, defective products to the public and then refusing to support those products. Their customer service is a bunch of nasty, evil, obnoxious people who are trained to blow people off and provide no service whatsoever.

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poetsteve2010 says: (9 years ago)
I am sorry for your troubles; Sleepy's continues to deceive the consumer at every turn and appears shameless about it, determined to continue to rip off the already burdened American family. Sleepy's is truly anti-American and should be publicly censored and boycotted. I hope more people learn from this and avoid buying anything from Sleepy's ever. Tell all your friends and relatives to buy from Macy's or another local reputable store.

dandg says: (9 years ago)
Yes, I also have such a horrible experience like yours. I will stay away from Sleepy's in rest of my life. First, we paid off everything already, but their computer system said that we just paid the deposit. After we figure out that was there computer system fault, them the delivery problem came up again. Everytime I call to the store to make appointment for delivery, they just answered "Our computer system is down, call us tomorrow." I wonder how could they service custemer with such a crap computer system?
Because thay don't have such a "Custemer Service", I guess I will do this way next time....Go to sleepy's and test on every bed, and have a detail discussion with their seller, but always act like I want to buy something from them. As long as that I know what kind of bed that I want, write down the product number, and "SHOP ONLINE." I guess this is the only way that I revenge a company with no "Custemer Service". Complain is useless. I will encourage my friends to do so as well.
At least I don't have any such bad experience with online store since I start buying things online many years ago.

patriot44 says: (10 years ago)
Not only would I stay away from Miralux mattresses, I also would stay far away from Sleepy's. This company is dishonest and does not stand behind the products they sell. It seems there's a Sleepy's on every corner, with heavy advertising everywhere you look. My guess is they play a numbers game and don't give a damn after they make the sale. My advise is go to a major, reputable department store. After giving away our 5 month old, crapy miralux, & out of pocket over $1000, we ended up going to Nordstrom and purchased the Westin "Heavenly Bed" and I must say, we finally can get a good nights' sleep. What a dream! Sleepy's needs to be put out of business.

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